Serena TeamTrack - Leading Edge operations process & issue management solution.
Serena TeamTrack is a highly configurable process & issue management solution that allows you to visualize, orchestrate, and enforce operational processes throughout the enterprise, including those unique to IT or the Application Lifecycle. TeamTrack allows you to route work efficiently between different people, deliver management insight into the status of critical tasks, and ensure your business processes are auditable and repeatable. TeamTrack has directly lowered costs, increased quality and reduced risk for customers worldwide in software development, manufacturing, government, financial services, healthcare, and other industries. TeamTrack is successfully used by hundreds of enterprises worldwide for: Issue and Defect Tracking Internal Help Desk Incident Management Operations Process Management
Compliance
Change request management
Unified request management
Corrective action procedures
IT Infrastructure change requests
Issue/defect tracking for hardware
Item/Issue tracking
Product lifecycle management
Quality initiatives
Customer management
Contract and proposal management
Sales support
With TeamTrack's secure web-architecture, role-based views, graphical process designer, on-the-fly configuration and access to real-time data from any Web browser, any where, any time, Serena customers have attributed over a 70% gain in efficiency and over $3M annual increase in revenue directly due to TeamTrack.
Key Benefit
Ensures process repeatability and auditability
Fast deployment
Low total cost of ownership
Ease of use for both business and technical users
Ensures compliance with your best practices (such as CMMI, ITIL, CMII, Six Sigma) and regulatory compliance (such as Sarbanes-Oxley, 21CFRp11, HIPAA)
Includes all stakeholders while integrating with virtually any tool in your environment
Key Feature
Role based views
Graphical process designer, highly configurable
Web architecture requires no client side installations
The following are the purchasing options for Serena TeamTrack. If you require a formal quote, choose one or more products and click on the ""Create an Online Quote"" link at the bottom.
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Mass Transitions, Quick Transitions & Copy Transitions
File And URL Attachments
Record Locking
E-Mail Submission
XML E-Mail Submission
Customized and Preset E-Mail & Item Notifications
Cross Database Posting
Archive Queries
Sub-Tasking
Auto Triggering
Administration & Security
LDAP Support
SSL Encryption Support
SMTP and MAPI and IMAP Support
User Preferences
External User Self-Registration
Granular User-Based Privileges
Granular Group-Based Privileges
Concurrent License Email Notification
Project-Level and Field-Level Security
Privilege-Based Attachments & Notes
Group-Based Transitions
Archiving
Archive Queries
Permanent Change History
Remote Administration
Scalability
Multi-Threaded
Load Balancing Support
Multiple/Clustered Web Server Support
Database Support
Oracle
Microsoft SQL Server
Microsoft Access
DB2 UDB
Standards & Methodology Support
ISO
CMM
CMII
Six Sigma
FDA 21 CFR Part 11
ITIL
HIPAA
HICFA
Serena Software, Inc.
7x24 Technical Support
Technical Support Via Phone, Web & E-Mail
Onsite Consulting Services
Comprehensive Training Programs
Online Training Programs
Online Knowledge Base & Documentation
Product References
Free Evaluation
Licensing TeamTrack Server Licence is a required purchase (Except the Starter Packs which include 1 TeamTrack Production Server). Each Server license includes ONE Defect and Issue Management Solution.
One External Requestor license is included at no charge with each purchased NAMED or CONCURRENT user license of TeamTrack at a 1:1 ratio. Additional External Requestors may be purchased in packs of 25. External Requestor licenses are concurrent users who can only submit and check on their requests.
Serena TeamTrack - Business IT Process Management Software - Issue Management - Application Lifecycle Software Solution. Serena TeamTrack Business IT Process Management Software Solution
To evaluate Serena TeamTrack, demonstration, etc., contact us. Download If you are based in Asia - Hong Kong, China, Taiwan, Singapore, Malaysia - Kuala Lumpur, India - Mumbai, Bangalore, Delphi or Pune, Indonesia - Jakarta, Vietnam, Philippines - Manila, Thailand - Bangkok, Macau, please contact us now. Serena TeamTrack is available for purchase and you can buy direct from LOGON or one of our reseller partners. We offer local and regional technical support, consulting services and training for selected products.
How to buy Serena TeamTrack ?
If you wish to buy Serena TeamTrack, you can first generate a quote online or request one via email. Send email to sales@logon-int.com.
