A Named User is defined as an individual authorized to use the programs which are installed on a single server or multiple servers, regardless of whether the individual is actively using the programs at any given time.Product Support is a 24x7 support service that provides direct access to Oracle experts for product-specific questions about installing and operating Oracle software. Web based support is provided via OracleMetaLink. Features of MetaLink include proactive notifications, customized home pages, technical libraries and forums, product life-cycle information, a bug database, and the ability to log technical assistance requests.Product Support is an annual fee and is priced at 7% of list perpetual license fees. Update Subscription Service is a prerequisite.
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